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     | Monday, January 22, 2001 - 07:15 pm  First find your bank at the FDIC site at http://www2.fdic.gov/structur/search/index_inst.cfm The regulating agency will be listed there. Often it's the OCC. From http://www.occ.treas.gov/customer.htm "You can reach one of the Office of the Comptroller of the Currency's customer assistance specialists by: Telephoning 1-800-613-6743 business days 9:00 a.m. to 3:30 p.m. CST); E-mail to customer.Assistance@occ.treas.gov; Fax 1-713-336-4301 or; Sending mail to - Customer Assistance Group 1301 McKinney Street Suite 3710 Houston, TX 77010 Filing a Formal Complaint You may file a formal complaint about a national bank with the OCC by writing and sending (or faxing) a letter -- no special forms are required -- to the Customer Assistance Group at the above address. Your fax or letter should identify the national bank about which you have the complaint by providing the bank's full name and address. Explain the nature of your problem and tell us what resolution you are seeking. Do not forget to give us YOUR name, address, and a telephone number where you can be reached during the day, as well."
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| | Thursday, January 25, 2001 - 04:37 pm As per John Dungan, OCC Customer Assistance Specialist, complaints can NOT be filed via E-mail. While he at first demanded an account number, he eventually lowered his requirements to just the SIGNATURE, via fax or mail. My complaint and our subsequent correspondence are posted at My OCC complaint about Net First National Bank
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