     x | Wednesday, December 29, 1999 - 03:24 pm 
Dont expect the customer service rep to know all the stuff: your account, your access logs, errors etc. Dont even expect the customer service rep to know more than what you know about computers.
The customer service rep first of all is a college kid or a management's freind who has a handbook of what to do depending on matching questions found in the handbook (Documentation)
This holds true for 99% of all ISP and webhosting companies.. ranging from mom&pop shop to a big buziness like Athome cable internet.
The 1% of the ISP companies that are really knowledgable and employ technically sound customer service are those started and owned by real UNIX thugs / foreign funded ventures / Senior Consultants.
Ask a favor from your nearest computer nerd available to find out if your providing company's management is really technical or just commercial.
So when you want to find a good |
