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     | Thursday, May 04, 2000 - 05:30 pm  This is a repost of my 5/1/2000 posting under CompuBank. ---------------------------------------------- Last Friday night I spent 2+ hours on the phone with the morons at the MCI prepaid phonecard recharge number and with Julian at CompuBank. 1) MCI asked me: "Would you like to use your VISA, M/C, American Express or Discover?" I provided the # and billing address and my mother's maiden name. THEN that operator at MCI told me that I had to use the card I PREVIOUSLY used! I was pissed right then. I asked her several times WHY she didn't tell me that right away. She responded that she didn't know that I had previously recharged the card. I asked why she couldn't include a statement like "if you previously recharged, you must use the same card." It didn't sink in. No brains. So I told her I didn't have that card anymore and she transferred me to a supervisor. SHE then asked for all the info I had already provided AGAIN. Finally, I would have been done, if the authorization hadn't been DECLINED. I called Julian at CompuBank again. He couldn't tell me whether there was a decline. I asked whether it could have had to do with my new pin #. He suggested I use the pin instead of the mother's maiden name. I called MCI again. After some arguments with the supervisor (the only person who could change the mother's maiden name) I got ANOTHER DECLINE. Several more times I called Julian and MCI. Julian offered to speak with MCI directly (NICE!) but the MCI supervisor REFUSED to speak with him. Eventually, an MCI supervisor told me that it had to do with my address, it came back as incorrect. I called Julian, told him exactly what I gave MCI for the address. He remarked that there was a minor problem that he fixed. After I inquired what that was, he told me that my name "Christine Baker" had been in the address field in front of my address. I called MCI again, got another decline. I could have killed somebody just about then. I gave up for the night. Well, I gave up on it entirely. Called AT&T, bought 500 minutes at the same rate of 5.9 cents/min. I used a different credit card card. So NOW I still have two problems: 1) I'll never be sure that the CompuBank VISA will work, especially when somebody uses the mother's maiden name for verification. A $300+ charge went through ok today, but that was for a vendor who was already set up with that card. I'm NOT going to try to use that card and once a vendor asks for special identifiers I have to switch to a different card or risk being declined. It'll make me look like a crook and cause me nothing but problems. 2) I checked my accounts online today. Guess what I got to see! 05/01/2000 VISA Debit Transaction USD Mci Prepaid C $ (21.24) $ 2,111.46 05/01/2000 POS Return or Credit USD Mci Prepaid Car $ 21.24 $ 2,132.70 05/01/2000 VISA Debit Transaction USD Mci Prepaid C $ (21.24) $ 2,111.46 NO other credits. I checked my MCI calling card, and of course there are NO additional minutes. Those BASTARDS at MCI! And of course I NOW remember that I had the exact same problem a year ago. How could I forget? That's what happens when I don't write things down. By Christine Baker (Admin) on Monday, May 1, 2000 - 05:24 pm: I E-mailed to support@compubank.com the above posting and: "I started a new section for CompuBank today at my site at www.bayhouse.com/discus/ The posting below is at http://www.bayhouse.com/discus/messages/527/536.html?957224730 and there are additional postings under "Compubank.com." I'd greatly appreciate your public response to my problems directly at my forum, and of course your removing the fraudulent charge by MCI. ALSO, please advise where I can file a complaint about MCI. Thank you very much! Christine Baker" I hope they won't bug me for any more info on removing the MCI charge. They should be able to identify my account by my name and the E-mail I used to send this mail. --------------------------------------------- The charge was reversed the next day. I assume CompuBank read my E-mail and took care of it.
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| | Wednesday, May 03, 2000 - 01:01 pm I wish I could tell you that MCI was an honest, fair company that took customer service seriously. I also wish I could do that Jedi mind trick, but that isn't likely to happen either. MCI is one of the worst viper pits on the planet. Last March (1999) my grandmother was in the hospital. I was just getting out of the Navy. I got home to find a large bill that hadn't been paid with them threatening to turn off our long distance service. So I called them, paid the overdue balance with Visa, explained to them that my Grandmother was ill, and that I could not afford any interruption in my service. I was assured that it would be taken care of, and that since I had paid, the service would not be disconnected. One hour later, as I tried to call my Grandfather to see if my Grandmother was still alive, I discovered that my long distance had in fact been turned off. Attempts to contact MCI were fruitless - it was a weekend, you see, and they didn't have HUMANS answering the phones after hours. Finally, being SO totally outraged, I called AT&T - got a human right away, and have never looked back. I pay more for AT&T, and I know that - but I also don't get rude operators, or machines after hours. I get good, accurate, and PROMPT service. MCI still wants a little over $100 out of me. I've sent all their bill collectors C&D notices, and they can have their money after hell freeze's over. I wouldn't pay them if my life depended on it. Oh, and my grandmother died. Sure was great that I had such good customer service from MCI.
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| | Thursday, May 04, 2000 - 05:46 pm Mouse, I had to move all this over here, still hoping to get a response from CompuBank. I'm very sorry about your grandmother and what you had to go through. I'm glad you're not paying MCI, they should have to send you a BIG check! The residential AT&T service might be a little better, but when it comes to cell phone service, well, I just wanted to kill them. It happened over a year ago now, did you ever read my posted fax to AT&T? It's too bad my fax to them isn't up anymore.
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| | Friday, May 05, 2000 - 02:55 am Mouse - What was the $100 for that MCI is trying to charge you?
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| | Friday, May 05, 2000 - 12:16 pm They claim it's the remainder of my bill. When I spoke to the customer service idiot that lied to me in the first place, I told her to give me the total due, not just the overdue amount. They are claiming that I only paid the overdue amount. I reminded them that their agent made an agreement with me (a verbal, but legal and binding agreement) that it was the total amount, and then just for good measure told them the entire above (well.... SCREAMED it at them would be a bit more accurate) and told them that they could expect their money some time after hell froze over. Christine, I'm not suprised you had that experience with AT&T wireless. I used to work for SBC, and let me tell you, GOOD PHONECOMPANY is as much of an oxymoron as MILITARY INGELLIGENCE or HONNEST POLITICIAN. :-)
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