     Cindy (Cindy) | Friday, April 27, 2001 - 03:11 pm 
Just by providing this great board!
Back in November I received a call from my mortgage co. about my 'late payment' due to a bounced check. Well, I hadn't bounced any! I informed them that I knew for certain that the check had indeed cleared, and was ordering a copy of the cancelled check. I faxed it to them in early Dec. Fast forward to this month & at least 2 phone calls per week, it's still not cleared up! The 'research dept' is STILL handling it. In the meantime, I'm showing monthly 30 lates & racking up the late fees that I refuse to pay. I was getting absolutely NOWHERE. Well, with my weekly phone call I happened to mention 'isn't this in violation of the FCRA?'. At first they said no.....then I read it to them (pulled from somewhere here. THANK YOU!). Would you believe I've had 3 phone calls from the research dept in the past 2 days. I had mentioned this on Weds.
I knew I had rights, but I didn't know what!!! |
