Forum
|
|
Forum
|
     | Monday, February 28, 2000 - 05:52 pm  Has anyone had experience with these guys? I want to open an account but am very leery. Thanks.
|
| | Monday, February 28, 2000 - 09:19 pm I opened an account, got their $20 bonus, and haven't done anything since. Had followed the link from E-bay, not knowing there was x.com spam here. That's what I get for not reading it. Got an E-mail from them indicating that they've been swamped and hired more people and ended the promo.
|
| | Tuesday, February 29, 2000 - 09:01 am X.com is a good service. They just got swamped and are working out the bugs. I have used them to transfer funds, open a CD and everything was fine. I got a free visa check card with a 6000.00 line of credit fixed at 9.9% for overdraft protection and received free checks. Also no min balances and no fees. I really enjoy them and have had no problems at all. Kristi Feathers Carreon & Assoc.
|
| | Tuesday, February 29, 2000 - 12:59 pm I was skeptical of X.com at first, but I did enough searching to see they're legit. The only problem I had with them was solved (my PIN for my debit card never showed up, but after posting a review of the site on another forum, I received a call w/in 3 days, and had my PIN within an hour of the call). Yup, even me, who's got a almost horrid FICO score (as I discovered from the eloan site; tho it's not as bad as I thought it would be, I'm still below high risk; and my husband has too short a credit history to even have a score), got a Visa Debit card and a $200 "line of credit" for overdraft protection. There are some fees, for things like stop payments (which, if you're stupid and forget to lock your screen, and your toddler gets a hold of the mouse, and has a field day, you can't "stop"), and checks seem to take forever to clear, and you have to mail in your deposits, but for all that, I think I can deal with having an account in my own name, for a change - no matter how little is in it.
|
| | Tuesday, February 29, 2000 - 03:00 pm Jen: They have electronic deposit. For instance, if you send them or fax a voided check from another account, they will set it up free electronically. If it is in another name, you just have to talk to Jill Anderson to get permission to have that set up. I make my transfers on line and I love how I can pay friends by email. (I use that for dinners etc).
|
| | Thursday, May 25, 2000 - 12:13 pm Recent experience w/X.com: last month, I ordered new checks online from a 3rd party (checksinthemail.com). I never got them. They were stolen by some 17yo girl straight out of my mail box, while the mail man was putting up mail. She started writing checks in my name, at the local supermarket (not very smart). Over the course of about a week, she wrote roughly $800 worth of checks. The store caught it, called me inquiring if I had a 17yo daughter (um ... no), and put a hold on the account (meaning I can't write checks at the supermarket - not that I ever did to begin with), I called the sheriff's dept got a case #, and they caught her later that night (this was April 24). I called up X.com to see what I should do about the checks she'd written. They told me to put a stop payment on the series of checks, so I did. Now this is *partially* my fault - I'd forgotten I'd started the checks at #1025, rather than #1050 ... 2 checks cleared the bank before I found out. So now, I've got checks bouncing that I didn't write, and funds coming out of my "line of credit/overdraft protection" that wouldn't have otherwise been touched, along with NSF fees up the wazzoo. I call X.com yet again. 3 days later, I finally get a hold of a real person. Oh, no problem, we'll take care of it. At the same time, I request affidavits of forgery for the 13 checks she wrote. "They'll get right on it." It's now 11 May. The NSF fees are reversed, but nothing's been done about the overdraft charges that should have never happened (because I didn't write the checks). 2 weeks later, I still don't have the affidavits, either (I had to get the Sergeant on the case to call them directly). Now I get a letter from X.com asking me to pay on my "line of credit." Looks like I get to make phone call #whatever (I've since stopped counting) and talk to yet another person to find out what the heck I'm supposed to do now. It's just got me ticked as all heck. I've got enough credit problems of my own, I don't need some 17yo ***** I don't even know making more for me. It's the first time in over 2 yrs I've had a checking account in my own name, so I can use my own money, and this happens. I can't win. So much for putting the pieces of my life back together after my divorce. Just when I think I get things starting to go back into place, someone comes along w/a hammer and shatters the window.
|
| | Monday, June 26, 2000 - 09:47 am FYI: x.com *will* run a credit report on you, and they use ChexSystems. If you have anything in ChexSystems against you, or if you fail their credit check requirements, they will decline opening an account for you. In their decline, they do NOT tell you why you were declined, other than to get reports from the named CRA(s) and/or ChexSystems. I'm sharing from my personal experience. I was a bit baffled that they ran the reports when I read the online application, but not too concerned since I *thought* I knew what was in my reports already (more on that nice little topic elsewhere). It was only after they declined my account due to an entry in ChexSystems (I've had the same bank account, both personal and business, since '89, and there have been *no* unpaid NSF checks, so of course I've quite anxious to get the ChexSystems report and find out what exactly is in it). I've heard/read that even if there is erroneous information in ChexSystems, it's almost impossible to have it changed or removed? Anyone have any experience with this bank/check reporting agency? (I now know enough now *not* to order checks through Deluxe, their parent company.) -Peri
|
| | Monday, June 26, 2000 - 09:55 am I'd avoid x.com like the plague. It took them 2 months to get affidavits of forgery to me, and it took the threat of legal action before I got a response (um, if they were mailed out "earlier this week," then why did it take over a week to get to me?? The post office may be slow, but they're not that slow). To boot, they didn't even fill out the part they were supposed to. They still haven't "fixed" my "line of credit" and as soon as this whole fiasco w/the forged checks is put behind me, I'm closing my account with them. Worse, I know at least 1 other person who had her deposit *stolen.* She attempted to pursue the issue, and was offered a bribe by X.com to drop the issue. No, she didn't take it.
|
| | Monday, June 26, 2000 - 01:32 pm Wow. I somehow had missed Jennifer's first posting a month ago. I still haven't used my x.com checkbook and debit card. About a month ago I tried to figure out how to get money in the account and all I remember is that it didn't seem easy and not worth the trouble. I gave up. It's really odd that an on-line only bank wouldn't even send you self addressed envelopes for deposits. Had to request those from CompuBank too, they mailed a bunch immediately. Since I just again considered adding some money into that account, I thought I'd call x.com and find out a little more about their fraud procedures. ".... Due to the tremendous response to our services, you may experience extended wait times" It only took about 10 minutes until I got to speak to a rep who wasn't too helpful. I told her about Jennifer's posting. Since I didn't have Jennifer's authorization and account info I obviously could not be specific, but I wanted to know if I could end up being billed for fraudulent checks. She didn't know anything, asked me whether I've been cheated out of my money by x.com. I asked whether I should wait for that to happen. In case of fraud all she does is fill out a form to forward to their fraud department, which does NOT have a phone. She had no other info on the fraud subject. She gave me the E-mail address credit@x.com. I will forward this topic for their response. I have used PayPal (their payment service) a few times and never had a problem, but this is bothering me. Sounds a lot like Union Bank. AND, I just wasted half an hour wading through their site and couldn't find a fee schedule anywhere.
|
| | Thursday, June 29, 2000 - 08:48 am Most of the time, I sit on hold for about 15 minutes. Here's an update, though. They *finally* sent me the affidavits - via regular snail mail, NOT Fed-Ex as I was told - and very considerately neglected to fill out their part of it. Of course, yesterday, I received a "you need to pay us now; we're making a negative mark on your credit report" letter from X.com. Wasn't that ever so nice of them? So, around 1:30 I'm going up to the Norwest/Wells Fargo bank here, filling out the form *twice* (since I have to send one to the grocery store), and then X.com will receive their affidavit, along with a wonderful letter from me telling them that they *will* remove said mark (I refuse to be penalized for *their* incompetence), and they will be sending me a check for the balance in all my accounts (I have a CD with them as well), and they're closing them. Said envelope will go certified mail, return-receipt requested. Should I have further problems with them, or they refuse to comply, I'll be getting an attorney involved (or at least, stationary w/his letter-head). PayPal didn't used to be X.com. PayPal used to be a separate entity, and I'm very upset that X.com bought them. I'm also sending a letter, via certified mail, to First Western National Bank (the Brick & Mortar bank that backs them), telling them of the events that have transpired. I have enough bad marks on my credit, and enough problems in the past, I don't need someone else making problems for me; I certainly don't need something else lasting for another 7 years - that I didn't even do-. *grumble*
|
| | Thursday, June 29, 2000 - 09:27 am They haven't bothered to respond here, so apparently everything you say is true and correct and x.com has no excuses. I'll also close my x.com account. Please keep us posted!
|
| | Thursday, June 29, 2000 - 12:53 pm While I was waiting to post that LOOONG x.com disclosure, I called them to find out how to close the account. I was informed that you have to WRITE and mail snail to: x.com Attn. Customer Service PO Box 2230 Craberry Township, PA 16066-1230 Include the: name ss# account number statement indicating that you want to close the account signature I asked WHY I have to use snail mail, he told me it was to ensure that it wasn't someone else closing the account. I inquired whether their web site wasn't secure. I had assumed that they made sure nobody else would spend my money. He had no explanation. If their web site isn't secure enough to ensure it's ME who's closing the account, well, their procedures speak for themselves. And he didn't bother to ask WHY I was closing the account. That also tells a lot about x.com.
|
| | Friday, June 30, 2000 - 11:17 am Late yesterday I got the forwarded E-mail from Michael Lomio, x.com Risk Analyst, posted below. It's nice to see that x.com responds to e-mail. I just wished Jennifer would get an e-mail from x.com stating that she owes no money and nothing will be reported on her credit. And I think an "on-line" only company like x.com should have internet access and the ability to post here directly, the link was enclosed in my mailing to credit@x.com. "Subject: FW: Customer Letter from Michael > Ms. Baker, > > I apologize for the amount of time it has taken to reply to your > questions and concerns regarding critical issues such as fraud measures > and account fees. Let me begin by letting you know that X.com takes a > hard line against fraud, most importantly fraudulent activity perpetrated > against our customers. We pride ourselves by having each fraud > investigation treated with the utmost efficiency and importance. If > situations arise where our customers feel that the investigation and > follow up have not been handled in a prompt and professional manner we > will review the case and attempt to correct it in a satisfactory fashion. > We implement processes to ensure the safety and soundness of each new and > existing customer. We have both an email (credit@x.com) as well as a > direct line (650) 251-1125 to our Risk Management department who will > begin the preliminary stage of any fraud investigation. If the situation > occurs, where one of our customers have been a victim of fraud we do > everything we possibly can to rectify the situation and ensure that it > does not happen in the future. As for the affadavit of forgery process, > to alleviate any discrepancies, we include copies of all fraudulent items > for the customer to review and fill out the empty fields accordingly. > Since an affadavit is a legal document, it's important that the victim > complete the form themselves, once they have had an opportunity to review > the validity of the check copies. Ordering the check copies does add time > to the process, however, the delay referenced on the chatboard is > absolutely unacceptible and we are now reviewing the process for a more > efficient means to handle these issues going forward. > > To address your question regarding funding an X. com account and > fees. First of all, there are multiple means of funding an X.com account, > it can be funded by electronic transfer(ECheck), via credit card, wire > transfer, mail a deposit, or direct deposit. To get specific details on > exactly how to fund your X.com, you can log on at (www.x.com) and click on > the deposit link. You will find details on each way to fund your X.com > account. To address your question regarding fees charged by X.com this > can also be read in detail. I recommend you visit our site and click on > the banking link to read the detailed verbiage of all account fees. This > information can also be found at the end of the terms and conditions link > on the website. We encourage customers to voice all questions and concerns > when doing business with X.com, this is the best way to get honest and > impartial feedback and more importantly, a way to increase our level of > service. If you feel that any of your question or concerns were not > answered as they should have been, please feel free to contact us at > credit@x.com. We appreciate your business and again please contact us > with any additional questions or concerns. > > > Sincerely, > Michael Lomio > Risk Analyst"
|
| | Monday, July 17, 2000 - 05:47 am Wow. Somehow, I missed Christine's posting of the "Risk Analyst"s response. I'm not sure how much of that I believe, since even the District Attorney couldn't believe the form wasn't filled out. I did finally get a call from someone (my husband couldn't remember her name) at X.com who said they did get my affidavits, and that everything would be taken care of. Of course, 2 days later, I received yet another "pay up or else" call from them, and my account does not reflect any changes, so at this point, I'll believe it when I see it.
|
| | Monday, July 17, 2000 - 10:29 am Jennifer, copy the posting above, and E-mail it along with your account # to credit@x.com. ASK why they don't take care of your problems and let them know that you are posting. It appears that they are concerned with their image, and that might help you get your account straightened out. I can't ask x.com about your account specifically since I don't have your info. If you want me to check into it, E-mail me your account #.
|
| | Monday, August 28, 2000 - 05:52 am Just an update: Everything finally went through at X.COM, but not before they could place my account with a collection agency - yes, that's right ... the company that took their sweet time getting me the documentation I needed, wasted NO time putting me in collections, and hasn't bothered to rectify the situation. So now, I've written my letter of dispute (have to have the hubby print it out at work tomorrow, since we have no printer & he's home today), and I get to call X.COM yet again, and "yell" at them. 4 months later, and I'm still dealing with this mess. Ugh!!
|
| | Monday, August 28, 2000 - 05:08 pm I think you're at the lawyer stage. A letter from a lawyer to them at this point will be more effective than yelling. Save your breath, they're not worth it!
|
| | Saturday, September 16, 2000 - 11:48 pm I'm forwarding Jennifer's, Scott's and this posting to Michael Lomio, Risk Analyst at to credit@x.com. I just opened a business account at Paypal, and this really is scary. I hope that Paypal gets some competition soon. Can Michael Lomio tell us who regulates x.com? The FDIC? Jennifer should file a complaint with the regulatory agency in charge.
|
| | Saturday, October 07, 2000 - 09:45 am I just called x.com at 888-447-8999 and was in formed that "Our hours of operation are 6am to midnight, central time, Mon through Fri." Well, it took me a while to figure out that it's Saturday. And then I read this page and saw that I've already tried to close that account and have to WRITE to close the account. I had totally forgotten about that. So, for everyone else who'd like to close the account, send snail mail to: x.com Attn. Customer Service PO Box 2230 Craberry Township, PA 16066-1230 Include the: name ss# account number statement indicating that you want to close the account signature
|
| | Saturday, October 07, 2000 - 10:25 am I had not even read this x.com mailing, it was still in my inbox, along with hundreds of other mails. I find it truly annoying that the subject is: "X.com Announcements" which I translate to: more promos and junk mail. How about a subject like "New x.com fees!" I would have read this mailing: "Monday October 2, 2000 Dear X Finance Customer: This email is to notify you of changes to the terms and conditions under which First Western National Bank provides banking services through the X Finance website. These changes will take effect on November 1, 2000. Monthly Account Fee All accounts with an average monthly balance of less than $100 will be assessed a $12 monthly maintenance fee. The initial fee will be assessed on November 1st and subsequently on the first business day of each month. ATM Rebate Third party ATM surcharges will be reimbursed only for accounts with an average monthly balance of $100 or more. Also, we reserve the right to close an account if you maintain a zero balance. Please review our revised Terms and Conditions at https://signup.x.com/help_termsofuse.asp for more information." I won't bother, I finally wrote my letter requesting the account closure.
|
| | Saturday, October 07, 2000 - 02:45 pm I'd hate to say it, but I love PayPal. As someone who does business on eBay regularly, it comes in extremely handy, and it's much better than the frauds at BidPay/etc... Ah well
|
| | Tuesday, October 10, 2000 - 12:37 pm Apparently, there is a way to close the account online (I'll copy & paste the message from one of my mailing lists here inna min), but it takes 2-3 WEEKS before the acct. is closed. After my experience w/X.com, I don't know that I'd trust it. Of course, I find it kinda funny that the founder of X.com has stepped down to cler the way for "someone more experienced." PayPal is still good (so far, tho from their recent changes, it sounds more and more like they're almost trying to punish people w/personal accounts because of the "high cost of Credit Card Transactions"). ** Message from the List (ie, these aren't my own words ** I found out you CAN close your account online at X.com. Go to help and click on the question where is says "How do I close my account" and go from there. It works, I just did it and says it will take 2-3 weeks to process.
|
| | Tuesday, October 10, 2000 - 04:34 pm I TRIED to log in but couldn't. I don't think I ever got an acknowledgment of my opening the account with my username, found nothing in my E-mail. Next I tried to call them to get that info, but it was SATURDAY and they were closed. So yesterday I made the 20 mile round trip to the post-office to MAIL my notice. It was closed for Columbus Day. I carefully reviewed their afternoon hours: Monday: 3:30 to 4:00pm Tuesday to Friday: 3 to 4 pm Today I was there a few minutes before 3 pm so I could get this done. Waited for a while with another guy before somebody came in and told us they'd probably not open until 3:30, since it was the day after a holiday. I was really pissed, there was nothing on yesterday's notice or ANYWHERE in that post-office today announcing the different hours. We had heard the employees inside working, they heard us wondering what time it was. They said NOTHING. Some people get their kicks strange ways ... So I waited until 3:30 to find out that they don't offer mailing receipts there, since they're only a contract station. I had to purchase certified mailing, or drive an hour to the next real post-office, which also would have been closed then and of course I would have used up way more fuel than saved. Needless to say, I didn't make friends there today ... Well, it wasn't easy, but my x.com request to close my account has been mailed today.
|
| | Sunday, February 18, 2001 - 06:02 am Oh boy. Here we go again. Apparently, X.com didn't bother to update their files when they closed shop, nor did they bother to let the Collection Agency know that I didn't owe them the money, because yesterday (17 February 2001 !!) I received a letter from a collection agency stating that they had bought out X.com's due collections, and I owe them $82. Great. Now I get to call the Sheriff's department tomorrow and find out if I can get a copy of the affidavit I signed and send a copy of that, a copy of the signed return receipt from the one I sent to X.com in July 2000, the case number, the contact information for the Sheriff's department and the District Attorney's office, and a detailed explanation of just how incompetent X.com was. This debt is NOT mine. Only now that X.com is out of business as a bank, I don't know how exactly to prove it other than what I stated above. Christine? Anyone else? Any suggestions? I'd be more upset about this if I hadn't been expecting something like this to happen.
|
| | Sunday, February 18, 2001 - 10:26 am That's just SO typical. I would send exactly ONE fax to the collection agency, stating that this is NOT a valid debt as I didn't sign the checks, and I'd include the police report # and contact info. Let THEM do the work, if they really want to. I also don't think that x.com is out of biz, as far as I know they just stopped the banking services after they merged with PayPal. I still have NOTHING resolved with GTE, they continue to give this fraudulent debt to new collection agencies. And I've been writing letters and filing complaints for well over a year now. What I'm getting at is that I find it much more effective to file Small Claims complaints right away. Although in your case a "real" law suit would be more appropriate, finding and paying a lawyer is the challenge.
|
Credit Forum CreditCourt Forum 2003 Credit Suit CreditFactors Order Credit Reports |