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     | Monday, May 01, 2000 - 02:45 pm  Last Friday night I spent 2+ hours on the phone with the morons at the MCI prepaid phonecard recharge number and with Julian at CompuBank. 1) MCI asked me: "Would you like to use your VISA, M/C, American Express or Discover?" I provided the # and billing address and my mother's maiden name. THEN that operator at MCI told me that I had to use the card I PREVIOUSLY used! I was pissed right then. I asked her several times WHY she didn't tell me that right away. She responded that she didn't know that I had previously recharged the card. I asked why she couldn't include a statement like "if you previously recharged, you must use the same card." It didn't sink in. No brains. So I told her I didn't have that card anymore and she transferred me to a supervisor. SHE then asked for all the info I had already provided AGAIN. Finally, I would have been done, if the authorization hadn't been DECLINED. I called Julian at CompuBank again. He couldn't tell me whether there was a decline. I asked whether it could have had to do with my new pin #. He suggested I use the pin instead of the mother's maiden name. I called MCI again. After some arguments with the supervisor (the only person who could change the mother's maiden name) I got ANOTHER DECLINE. Several more times I called Julian and MCI. Julian offered to speak with MCI directly (NICE!) but the MCI supervisor REFUSED to speak with him. Eventually, an MCI supervisor told me that it had to do with my address, it came back as incorrect. I called Julian, told him exactly what I gave MCI for the address. He remarked that there was a minor problem that he fixed. After I inquired what that was, he told me that my name "Christine Baker" had been in the address field in front of my address. I called MCI again, got another decline. I could have killed somebody just about then. I gave up for the night. Well, I gave up on it entirely. Called AT&T, bought 500 minutes at the same rate of 5.9 cents/min. I used a different credit card card. So NOW I still have two problems: 1) I'll never be sure that the CompuBank VISA will work, especially when somebody uses the mother's maiden name for verification. A $300+ charge went through ok today, but that was for a vendor who was already set up with that card. I'm NOT going to try to use that card and once a vendor asks for special identifiers I have to switch to a different card or risk being declined. It'll make me look like a crook and cause me nothing but problems. 2) I checked my accounts online today. Guess what I got to see! 05/01/2000 VISA Debit Transaction USD Mci Prepaid C $ (21.24) $ 2,111.46 05/01/2000 POS Return or Credit USD Mci Prepaid Car $ 21.24 $ 2,132.70 05/01/2000 VISA Debit Transaction USD Mci Prepaid C $ (21.24) $ 2,111.46 NO other credits. I checked my MCI calling card, and of course there are NO additional minutes. Those BASTARDS at MCI! And of course I NOW remember that I had the exact same problem a year ago. How could I forget? That's what happens when I don't write things down.
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| | Monday, May 01, 2000 - 03:24 pm I E-mailed to support@compubank.com the above posting and: "I started a new section for CompuBank today at my site at www.bayhouse.com/discus/ The posting below is at http://www.bayhouse.com/discus/messages/527/536.html?957224730 and there are additional postings under "Compubank.com." I'd greatly appreciate your public response to my problems directly at my forum, and of course your removing the fraudulent charge by MCI. ALSO, please advise where I can file a complaint about MCI. Thank you very much! Christine Baker" I hope they won't bug me for any more info on removing the MCI charge. They should be able to identify my account by my name and the E-mail I used to send this mail.
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| | Tuesday, May 02, 2000 - 10:17 pm I got the credit today, but no response from CompuBank regarding the VISA card not working. Guess I better not try to use it.
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| | Thursday, May 18, 2000 - 07:01 pm CompuBank never contacted me again with respect to the authorization failures involving my mother's maiden name. Apparently they have nothing to say publicly either. I have been using the VISA card quite a bit because that's where my money is. I have no problem getting approvals at stores. But it sucks when I order online, because I never know what merchants will ask for when you finally get to page 5 of the order form. So I try to only use the CompuBank card at stores where all I need to do is swipe the card. I was hoping that CompuBank would do whatever can be done to TEST my card and to let me know WHAT to use for my mother's maiden name. I'm certainly NOT going to spend another few hours on the phone with MCI. I'm going to forward a copy of this posting to support@compubank.com again. I sure find it irritating that they keep bragging about being the #1 rated bank here and there. My only explanation for CompuBank being #1 is that they suck a little less than the rest. Does THAT make them great?
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