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     | Friday, March 09, 2001 - 01:58 pm  Since Tuesday I've had nothing but problems. I've lost postings because I clicked the post button and went to do something else, to find out later that the posting didn't go nowhere. First I thought it was just the net being busy, then I called Interland, my web host. After 50 minutes on hold they told me it was my ISP. So I spent hours dealing with them, eventually got a supervisor there to confirm via e-mail that the problem is on Interland's end. He couldn't access BayHouse while testing from his LAN and Arizona dial up. So I called Interland again, spoke to several people. According to them, they are not allowed to inform customers of their technical problems until their administration gives the ok. That's because they publish their UPTIME and of course they don't want to admit to problems. They tell their customers "the net" has router problems or to contact their ISP. I've been doing trace routes for 2 days and about 40% time out right after the Interland firewall. I finally got to an Interland supervisor who told me that an INTERMITTENT problem is not looked at by their techs. They don't consider it a problem unless NOTHING goes through. Once they get a trace route to NOT time out, their consider the problem solved. Because I'm going through 25 hops to get to Interland, all the forum script files (preview, posting, search, new messages) time out over half the time. I do better on html files, been told that scripts time out sooner. I asked to have BayHouse moved to a different server, she said that wouldn't solve the problem. As soon as I mentioned legal options, she advised that she had to end the conversation and I had to deal with their legal department directly. Apparently they have a lot of unhappy customers. I sent a long e-mail to their legal department last night, I wanted to know whether they intended to fix their problems by this afternoon. I didn't get a response. As of right now, my trace routes are timing out over 50% of the times and it takes 2 to 3 tries to get scripts to work. Since I have very specific hosting requirements, it will probably take me a while to find a suitable web host and to set everything up again. I'd hate to have to move, but I can't go on like this. I'll certainly try to have the new host all set up before I move, but I wouldn't be surprised if Interland just shut the site down or they went out of business. I need this like a hole in the head.
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| | Saturday, March 10, 2001 - 08:00 am Check out www.terrasite.com. I'll probably be moving millcbs.com there shortly. They have five packages (BASIC, STARTER, STANDARD, ADVANCED, PREMIUM). Check out the details of their 'STANDARD' package. It includes (among other things) 100MB, unlimited SQL Server 7.0 databases, ODBC/DSN, CGI & Perl (for the Bayhouse forums), ASP, FTP access, raw log file access, FrontPage/InterDev extensions for publishing, 99% uptime guarantee, etc. The cool thing I saw was that their 'STANDARD' package is usually $249 for the year ($24.95/month) + $50 setup fee, but they have a promo going that gives you the first FULL year for only $50 plus the $50 setup fee. Here's a link to the promo: https://secure.terrasite.com/hosting/processorder.exe?promo50 It allows 3000MB / month transfer, but I don't know how much more it is if you exceed that. The have a web-based control panel for managing your own DNS information ($20 a year to renew, also), as well as for adding DSN's for ODBC connections to your databases. You can access the dB's through Enterprise Manager (SQL Server). It looks to be a pretty sweet deal. You can even sign up online and have access, the IP address, etc., within a few minutes. Just a suggestion to check out. John www.millcbs.com Home of the Ultimate Creditor/CRA List
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| | Saturday, March 10, 2001 - 09:10 am Thanks, John. That is a really good deal, except that I need more space. The forum backup is over 45mb and I usually keep two. Another concern is their terms: "Defamation and Private Information. Our Rules prohibit the posting of defamatory, scandalous, or private information about an individual without his or her consent." They don't mention companies, but I want to avoid another shut down by my web host as with FNMA in 97. And I really don't need the problems the Cross Country board had with ValueWeb. Last night I've looked at Freedom 200 plan but it's $60/month. It's appealing because I could host up to 10 domains on that account, I have 3 now and I think it would be a good idea to get a new domain just for the forum. I think a lot of search engines aren't indexing it because the message htmls are buried 4 or 5 levels down. But it's a lot of money, so I don't know.
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| | Wednesday, March 14, 2001 - 11:39 am The timing out really sucks! And I'm just reading these posts. On the bright side (if poor service actually has a bright side) is that I hit "Refresh" and the page comes right up. But, I still seem to be timing out about 50% of the time G
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| | Wednesday, March 14, 2001 - 04:59 pm Thanks, sometimes I wonder if it's just me. Although I'm sure it's especially bad for me since my shortest trace route to date is still 20 hops. I can BARELY post, it often takes 10+ tries. I know I owe some people responses, I'll try and catch up ASAP. I now opened the ** 3rd ** web hosting account. Guess where! At Valueweb. After having read at least 30 terms and reviewed a gazillin hosting programs, AND trying 2 companies, I gave up. To hell with the terms. Valueweb didn't treat the Cross Country Board THAT bad, I don't think they ever shut them down even though the FBI was investigating them for bomb threats. The deciding factor was that Valueweb techsupport answered immediately, I called twice in one night. They have some free software including MIVA merchant, and they offer 45 days free. I just needed to just find ANY place that functions. If I don't like them, I'll just move again in a few weeks. Right now I've had enough of looking at webhosts. I had opened an account with Webaxxs, who sent me the account info WITHOUT the IP. I started calling their tech support after 10 PM, was over an hour on hold, finally hung up because I thought maybe I misdialed. The phone had been answered by some "on-line marketing." When I called back, I was on hold again for over an hour, to be told that they are really olm.net, and that I need to call sales the next day for the IP. No thanks. At the same time Discus has been giving me more problems, I could not for anything get the right version, had to post on their board, I see an E-mail from them with a file, hopefully it'll work. If all goes well, the forum should be running on a better server in another day or two. Interland is apparently sticking to their "as long as packets go through occasionally, we won't fix it" policy. Never got a response from their legal department.
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| | Thursday, March 15, 2001 - 09:24 am Since my posting above I haven't had a single timeout. Looks like Interland finally fixed it. After ** 9 ** days and without ever acknowledging the problem. That's how they get those 99.9% up times. Of course I'll still move.
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