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     | Tuesday, May 30, 2000 - 02:16 pm  On May 13 I submitted the online order form and since E-mailed and called several times, only to hear that I'm not a member. What's even stranger, they don't care one bit. Nobody ever offered to do research, once I was told it takes 2 weeks to process a web order. Now it's been OVER two weeks, and I'm tremendously frustrated. Is this another SCAM? Strange thing is, they haven't even charged my credit card. Plain incompetence? Is that what I can expect? Has anyone had any experiences with this outfit?
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| | Tuesday, May 30, 2000 - 02:35 pm Sounds to me like they are over-extended - a bad sign...
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| | Thursday, July 20, 2000 - 02:36 pm I am a member of Caldwell Legal- a similiar plan. It is run quite well. It doesn't cover every contingency, but it is a pretty good plan.
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| | Tuesday, November 28, 2000 - 08:38 am The Legal Club of America is a total waste of money and TIME. The lawyers they referred me to for forming a simple LLC were overpriced and incompetent. I did better using the Yellow Pages. Two requests for a refund in July were ignored. I recently called and they have no record of me requesting a refund. AND their customer service person would not assist. I'm going to send them a copy of this posting and if I don't have my credit within 7 days I'll sue in Small Claims, for my membership fee PLUS my expenses (at least $250.) Do NOT use this outfit!
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| | Tuesday, November 28, 2000 - 10:05 am Ms. Baker - Since you decided to bring this matter into a public forum - I felt obligated to clear our good name. Legal Club of America prides itself in providing quality customer service to its members. I have investigated your baseless claims.....according to our records, you joined the discount attorney referral program on 5/31/2000. Numerous attorneys were assigned to you in June as you requested. We had not heard from you or have had any complaints whatsoever regarding the attorneys. On November 14, 2000, you contacted our customer service center and demanded a refund without explanation. When you were told that a customer service manager had to attend to your request because it was past the refund period stated in your membership materials, you rudely cursed at the representative and hung up the telephone. During that call, you still did not complain about the service you received from the referred attorneys. The refund period for LCOA memberships is clearly stated in your membership materials as being 30 days from the date of purchase. As such, you are clearly not entitled to a refund. Further, our records reflect that you were given a complimentary membership as a courtesy because you persistently complained about our website which was being fixed at the time that you were trying to access it. As such, since you did not pay for the service, how could you be entitled to a refund? Lastly, your publication and broadcast of the false and misleading information about the company is defamatory and will not be tolerated. As such, you are hereby commanded to refrain from such libelous behavior to prevent formal legal proceedings in this regard. Marci A. Rubin, Esq. General Counsel Legal Club of America
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| | Thursday, November 30, 2000 - 12:03 am Ms. Rubin, Regarding the membership fee: I do recall that I gave my credit card number to the person who eventually processed my membership over the phone, since your web site was not functioning (see Marv's E-mail below.) I never received notification of a credit. As I travel fulltime, I don't have my OLD statements available at this time. I'll probably have to hire somebody to go through my files, and should it turn out that I was charged for the membership, additional fees will be incurred and I will hold you liable for all expenses as well as my time. I'm sure you know how this billing thing works, even the lousiest lawyer knows how to write up a bill. Of course this would all have been a lot easier if somebody had responded to my requests for a refund in July, stating that I wasn't charged. My May/June statements were right there. Ms. Rubin, you posted: "I have investigated your baseless claims.....according to our records, you joined the discount attorney referral program on 5/31/2000. Numerous attorneys were assigned to you in June as you requested. We had not heard from you or have had any complaints whatsoever regarding the attorneys." It took me several hours to search through literally thousands of E-mails, so now my demand increased to $1,000, regardless of any fees paid, due by December 7, 2000. Below is *SOME* of the Legal Club of America related E-mail. On 5/13/00 I received this E-mail from Marv Frandsen, agent for Legal Club of America, in response to my usenet posting. I was looking for an attorney to sue creditnet.com and to obtain a restraining order after countless postings such as this were posted by "Robert" at creditnet.com: "4/29 Subject: Christine baker Author: Credit Ranger (user-2inisan.dialup.mindspring.com) Date: 04-29-2000 19:31 You fat ugly pimp ass whore Christine Baker go back to your board CREDITNET.COM will step on you like a side walk whore. Credit Ranger" Marv Frandsen wrote: I strongly suggest that you consider speaking to an attorney from the Legal Club of America (LCOA). Legal Club of America has a nationwide network of attorneys with an average of 19.4 years of experience. Let LCOA's organized and expert fingers do the walking to find you a good attorney with the expertise you need. If you join the Legal Club of America then for a measly $8 a month (about the price of a lunch) Legal Club of America will provide you: * A pre-screened attorney who is knowledgeable and experienced in your type of legal issue. * FREE, UNLIMITED legal consultation for each new legal matter. You can get a whole lot of orientation and help on your issue using this benefit alone. * FREE letters and phone calls from your attorney * FREE choice of attorney (If you don't like the attorney, LCOA will find you another one in your area.) * FREE review of legal documents * If you hire an LCOA attorney, he/she will only charge you $75 an hour, which is less than half of the going rate (and a lot less than that in many parts of the country). You can't do better than this! Contingency cases also get a discount. * FREE help for small claims court. * FREE help solving your problems with gvernment programs (e.g. Social Security). * REALLY LOW set rates for simple issues (traffic ticket, simple divorce, and so forth.) * FREE simple will and FREE updates to that will. * Small business plan similar to the above. For more details and an electronic application form please visit my web site at: http://www.legalfreedom.com By this time tomorrow you could be well on your way to a solution! Sincerely and Best Wishes (whatever you do), Marvin Frandsen -------------------------------- 5/22/00 I wrote to frandsen@legalfreedom.com: Subject: Did I get conned again? Well Marv, I went to your site, did the electronic signup I *THINK* the day after I got your e-mail. I just called the Legal Club of America because I REALLY need to get going. They tell me it takes 2 weeks for a web order to get processed. Of course I couldn't provide them with ANY info on my order, because I didn't receive an order CONFIRMATION. Maybe my order didn't even go through. Comments? Christine Baker ---------------------------------------------- Marv responded on 5/23/00: To: Christine <...@mindspring.com>, "Rutledge, Jim" <jrutledge@legalclub.com>, "Greene, Jim" <jimg@legalclub.com> Subject: Re: Did I get conned again? Christine, Your order was received about 3:45 p.m. on May 13, 2000, 9 days and at least 7 working days ago. I have never heard of it taking two weeks to process a LegalFreedom.Com electronic application. Mr. Rutledge? Mr. Greene? What sort of processing timeline should an electronic applicant expect? How much time does it take to process a phone order? Thank you, Marv Frandsen Agent # JFG123MFA2 Confirmation of Internet Order: > Below is the result of your feedback form. It was submitted by > (...) on Saturday, May 13, 2000 at 15:44:17 > --------------------------------------------------------------------------- > > Self Name: Christine Baker > (deleted personal info) > > Credit Card Expiration Date: 12/02 > > Payment Schedule: Annually > > Join_button: Join! > > Referral Agent: Marvin Frandsen # JFG123MFA2 > > --------------------------------------------------------------------------- No response was received from Mr. Rutledge or Mr. Greene. On 5/25/00 I wrote to frandsen@legalfreedom.com, "Rutledge, Jim" <jrutledge@legalclub.com>, "Greene, Jim" <jimg@legalclub.com> Well, I guess Mr. Rutledge and Mr. Greene couldn't care less. I'd love advertise some reputable companies on my web site. If there only were any. http://www.bayhouse.com/discus/messages/4/567.html?959286585#POST3596 ------------------- I received no response. On 5/30/00 I wrote to frandsen@legalfreedom.com, "Rutledge, Jim" <jrutledge@legalclub.com>, "Greene, Jim" <jimg@legalclub.com> CC: tonym@legalclub.com, garzt@legalclub.com, jason@legalclub.com, Dale@legalclub.com, JSilven@legalclub.com, DStrout@legalclub.com, drobinson@legalclub.com, msatty@attynet.net, mitch@legalclub.com, sswensson@legalclub.com Subject: Is this a cruel joke? OK. I called the 1-800-305-6816 on your website around 5pm EST Tuesday May 30, 2000, and I got to listen to a message advising that your offices are closed and to call back the next business day. When I dialed the extension to leave a VM, a person answered and transferred me to member services. Apparently your phone system isn't working properly. Then I was advised that there is no record of my membership. I checked my credit card, can't find any charges either. I asked to speak to Mr. Greene or Mr. Rutledge, they were apparently both gone for the day. Neither Mr. Greene nor Mr. Rutledge had EVER bothered to respond to the E-mail inquiries. Marvin: Now I've wasted OVER 2 weeks of my life, I've been suffering in 110 degree temperatures, and as you know, I am in DESPERATE need of an attorney, which is why you originally wrote to me and enticed me to subscribe to your legal plan. IS THIS YOUR IDEA OF A JOKE? Did my posting in misc.legal.moderated look like a joke? To everybody else: In my forum at http://www.bayhouse.com/discus/ so many readers request attorney referrals and I was actually planning on becoming an agent for you. I just decided to create an LLC (another need for an attorney) and go "for profit" and add a page with recommend financial and related services. I was hoping to establish a relationship with you and to be able to improve on the advice given in my forum with the assistance of your attorneys. But I can't even get you to take my money. UNBELIEVABLE! I guess there's nothing I can do except to pick up the yellow pages and start calling lawyers. And of course I'll add my review of the Legal Club to my site and I can't think of ANYTHING good to say. One big waste of time and energy ..... Sincerely, Christine Baker -------------------------------------- The above E-mail resulted in my getting signed up by Rachel and she assigned a lawyer. As I was trying to get to Alaska, I didn't even bother with credit.net anymore, but I needed the LLC done. Why they assigned me a personal injury lawyer (not a very friendly one either) is a mystery to me. On 5/31/00 I wrote to garzt@legalclub.com CC: webmaster@legalclub.com Subject: Wrong lawyer - personal injury only Hi Gary, I tried calling you back, but your phones now say "System manager -- is out today" and it won't accept any extensions. I called Shalen and they only do personal injury, they didn't even know what an LLC is. Also, I just logged on your web site and my ID worked good, but I noticed that Shalen doesn't do E-mail, which is really a necessity for me. Don't you have a list of AZ attorneys online so I can make some calls and shop around to see what they offer and charge? A web design suggestion (I copied your webmaster) I couldn't find an E-mail for customer service. You do have a form to complete and there are several problems with that form: 1) It asks me a whole bunch of stupid questions like my name and address. We all got things to do. There should only be 2 items to complete: My CBBAK user id, which should then look me up and complete the rest of the info for verification, and my E-mail address. 2) I don't use forms UNLESS a copy of all the entered data is E-MAILED to me. It's a very bad business practice to NOT copy the person who completes a form. 3) It's not working right: "Microsoft VBScript runtime error '800a01b6' Object doesn't support this property or method: 'ConnectionCache.close' /cs1/customerservice1.asp, line 423" I just thought I'd mention this because the web can be wonderful when sites are well designed and functioning. A lot of people never get my business because of *required* lengthy forms for customer service. I don't have a SINGLE form on my site, E-mail works wonderful for customer service. Example: I'm 100% sure I told Rachel that I need a lawyer to form several LLCs. I think if she had READ my request she wouldn't have assigned a personal injury lawyer. For on-line signup which obviously requires a form, one should really provide the customer with an IMMEDIATE e-mailed confirmation, including all the form input, your phone number, instructions what to do next, etc. Well, normally I get paid for web design, analysis and recommendations, but I hope my reward will be a more usable site and service for me and my readers.  Thanks, Christine ------------------------------------ On 6/2/00 I wrote to garzt@legalclub.com Subject: RE: Wrong lawyer - personal injury only At 01:57 PM 6/1/00 -0700, you wrote: >Christine: >Try these three (3) attorneys and get back to me if they can't be of service, although, I'm sure at least one (1) of them will be able to handle the formation of an LLC. Gladys Fortner 520 445-3817 J. C. Doyle 602 494-0556 Hershel Ber 602 274-3320 Thanks much, I'll try those. >What makes you think I work bankers hours? It was the person who transferred me to your VM that thought you'd gone home. Your phone system was much better yesterday, but still not 100% because it just rang and rang at your extension. Thanks again, Christine ----------------------------- John Doyle does only litigation, and I set up an appointment with "Gladys Fortner" which turned out to be Bill Fortner. I drove 250 miles for that meeting. Mr. Fortner was about 20 minutes late, and had somebody else waiting for him too. He told me his wife had been trying to call me to reschedule. Unfortunately, it takes me more than a few minutes to drive 250 miles, so I was not at home by my phone when she called THAT afternoon. I talked with Mr. Fortner about a number of issues as he also does bankruptcies. He never contacted me again, didn't reply to my E-mails or return my phone calls. I finally got out the Yellow Pages and spent a few days on the phone until I found Clint Brown in Prescott. A nice guy and he did a good job with my LLC. ------------------------------------------------- On 7/12/00 I wrote to <garzt@legalclub.com> Subject: Please refund Hi Gary, well, this sure was a letdown. I'm now leaving for Alaska without having as much as ONE issue resolved. I have no lawyer. I left a message on your VM after Bill Fortner didn't even bother to call me back. I drove a 500 mile round trip to meet with him, and he didn't bother to respond to my call after he didn't contact me. Bummer! Well, I'll have to find a better way to find an attorney after Alaska. Appreciate the prompt refund. Sincerely, Christine Baker ---------------------------- No response was received. ----------------------------- On 7/26/00 I wrote AGAIN to <garzt@legalclub.com> Subject: Please refund Hello? ---------------------------------- 7/12/00 Hi Gary, well, this sure was a letdown. I'm now leaving for Alaska without having as much as ONE issue resolved. I have no lawyer. I left a message on your VM after Bill Fortner didn't even bother to call me back. I drove a 500 mile round trip to meet with him, and he didn't bother to respond to my call after he didn't contact me. Bummer! Well, I'll have to find a better way to find an attorney after Alaska. Appreciate the prompt refund. Sincerely, Christine Baker ------------------------------------ On 11/28/00 Marv Frandsen wrote: Subject: Re: FINAL demand for refund I'm sorry things apparently did not work out for you. Apparently you have the ability to contact LCOA directly. You should deal with them. Remember that all organizations respond better to writing than to phone calls. -- Marv Frandsen --------------------------------------------- Apparently Marv didn't appreciate my copying him. Well Marv, thanks sooooooo much for wasting literally hundreds of hours of my time with those morons at the Legal Club of America. I wonder how many more E-mails I should have written. Any suggestions? And considering that Marv states that "all organizations respond better to writing than to phone calls." you can imagine how many phone messages I've left that were never responded to. To top it off, I was lucky to even get to a VM! The Legal Club of America's web site sucked, the phone system sucked, the employees sucked, the referred attorneys sucked ... I can't think of a SINGLE good thing to say about that worthless outfit. EVERYTHING sucked! Back to Ms. Rubin, General Counsel for the Legal Club of America who lied for everyone to read: "We had not heard from you or have had any complaints whatsoever regarding the attorneys." Liar, liar, pants on fire .... This is why I ALWAYS tell people to utilize E-mail. Anyone who spent just an hour reading at BayHouse would have known that I have a habit of documenting just about everything I do. (See Transamerica) It's also really easy to figure out that I don't take crap from some "General Counsel" representing a company like the Legal Club of America. Ms. Rubin, you sure have a lot of nerve, posting "As such, you are hereby commanded to refrain from such libelous behavior to prevent formal legal proceedings in this regard." Having relived the Legal Club of America ordeal as I went through the E-mails and my notes, my only choice is to advise everyone to AVOID the Legal Club of America like the plague!!!!!!!! And while I was looking at their web site again last night, I was reminded of another fine example of the deceptive advertising and business practices of the Legal Club of America. At http://www.legalclub.com/consumervillage/freeinternetsbp.asp they go as low as it gets: "INDIVIDUAL / FAMILY LEGAL PLAN FREE UNLIMITED INTERNET ACCESS WITH MEMBERSHIP In celebration of the new millenium Legal Club of America is offering all members Unlimited FREE Internet Access for the duration of their membership. This incredible benefit has been made possible through a co-branding agreement reached between LegalClub.com™ and NetZero, Inc. That's right! Join now and receive Unlimited Internet access, absolutely FREE. That's a savings of up to $250.00 per year!" I read through the rest of that page and it nearly made me puke. I'm allergic to false and deceptive advertising, at a certain point it makes me physically ill. From http://www.netzero.com/ : "No monthly bills. No fees of any kind. Ever. Free, direct access to anywhere on the Internet. Free E-mail accounts - attach files and send photos, too - and you can e-mail your friends and family no matter what Internet Service they have! Free Customer Support 24 hours a day, 7 days a week." How is the The Legal Club of America membership saving "of up to $250.00 per year!"?????? It's free at netzero.com. Maybe the Legal Club of America should offer a bonus: "FREE air for the duration of the membership! Never run out of oxygen again!" I told Gary Arzt in June how Netzero is free anyway and that this type of deceptive advertising is pretty lame. But, apparently there are enough clueless suckers who don't know that Netzero is free. BTW, it really sucked when I tried Netzero last winter. I couldn't stand all those obnoxious ads, and I'd rather pay 100/month than having to use Netzero. Ms. Rubin, I really have a lot of better things to do than dealing with your lies and stupid threats: "As such, you are hereby commanded to refrain from such libelous behavior to prevent formal legal proceedings in this regard." I'll be more than happy to provide COMPLETE documentation relating to my personal experiences with Legal Club of America once "formal legal proceedings" have been initiated by you. I'd LOVE to have my day in court! Sue me for telling the truth, PLEASE! My address is 989 So. Main. St., Suite A -150, Cottonwood, AZ 86326. What's yours? If I don't have your $1,000 check by December 7, 2000, I'll take a little legal action myself. Christine Baker
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| | Thursday, November 30, 2000 - 04:53 am Ms. Baker - With all due respect....I know you are a fan of e-mail but there are better ways of communicating one on one instead of relying on technology. The human touch can never be replaced. Your July requests were never recieved by LCOA...Gary Arzt has not been with the company since June 2000 - your e-mail should have been returned to you as undeliverable. As for Jim Greene and Jim Rutledge...they have not been with us since April 2000. If you did not get a response from anyone, why didn't you call customer service as our website and membership materials instruct? All of our calls are marked in the member's database records upon receipt. Yours is blank from June through November. Why did you wait five months to contact us again - only to contact us by calling customer service? You admitted many times in your verbose dissertations of the subject that we never charged your credit card. If someone did take the number, you were never charged. We have no record of your number and have never charged you a dime. Our records indicate that Gary Arzt (who was in our agent services division - not customer service) gave you a complimentary membership instead of charging you because you were so persistent and vigilant in your complaints regarding our website and phone problems. Marvin Frandsen is merely one of thousands of agents that merket our products. Agents generally do not get involved with member relations. For argument sake - even if we did charge your credit card, our refund policy is 30 days from the time of purchase and is clearly stated in your membership materials. When you called in November, you did not let the customer service representative get a word in edgewise...this is why you were not informed that you never paid for the service in the first place. You hung up on her before she could get the words out. As such, we will not issue a refund of money that was never received. As for your demand for $1000...the answer is simply no. I will not even address your merits or lack thereof. Regarding my "stupid threat", I merely stated a fact that your statements were libelous and sternly asked you to refrain from your lies. You profess to be an expert in financial, credit and legal matters and since like to give out legal advice to your readers I assumed that you would know what your actions encompass and what consequences you face. By sending your e-mails to the others in the company, you are wasting your time and theirs....they have all been sending it to me. A few of them are not even active e-mail addresses. Your profile and history shows that you love to talk to whomever will listen. You are the one who insists in your profice that you be e-mailed responses along with postings. Noone at this company will listen any longer - including me. Please refrain from contacting us again. You have no legal basis for your claims. I will not respond to you again as your claims are baseless and full of lies. You are entitled to your opinion of our service but the publication of false and misleading information is libelous and creates a legal cause of action. I stand by my previous statements. Marci A. Rubin, Esq. General Counsel Legal Club of America
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| | Thursday, November 30, 2000 - 05:14 pm I have three words for your Al Gore-esque overlawyering: Oh-piddley-pooooooo! America has become a complete joke.
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| | Thursday, November 30, 2000 - 07:07 pm Ms. Rubin: Thanks for providing even MORE evidence of your personal as well as the Legal Club's incompetence. By sending your e-mails to the others in the company, you are wasting your time and theirs....they have all been sending it to me. A few of them are not even active e-mail addresses. I'm not wasting anyone's time. The persons who I copied get the opportunity to see how the Legal Club sucks. There's other jobs, and apparently a lot of Legal Club employees already figured that out. It is most interesting that you think it was my obligation to somehow know Gary Arzt had left the Legal Club, while his VM and E-mail worked just fine. As of TODAY, Gary Arzt's E-mail still doesn't bounce or auto respond with the update! Marvin Frandsen is merely one of thousands of agents that merket our products. Agents generally do not get involved with member relations. Yeah, he just spams usenet posters with false advertisements for the Legal Club. If you did not get a response from anyone, why didn't you call customer service as our website and membership materials instruct? All of our calls are marked in the member's database records upon receipt. Yours is blank from June through November. I recommend you read my posted E-mails about the disaster of a phone system you got. My contact was Gary Arzt. I was not aware that I should NOT have been talking to him. It was Gary Arzt who supplied me with the attorneys' names and who handled EVERYTHING after the incorrect attorney assignment by what you call customer service. Of course I called, as indicated in my posted E-mail. He hadn't returned my calls. That in itself was nothing unusual, he was sick and out a lot. TODAY you posted: "When you called in November, you did not let the customer service representative get a word in edgewise... this is why you were not informed that you never paid for the service in the first place. You hung up on her before she could get the words out." On Tuesday you posted: "On November 14, 2000, you contacted our customer service center and demanded a refund without explanation. When you were told that a customer service manager had to attend to your request because it was past the refund period stated in your membership materials, ... Liar liar, pants on fire! Which is it? Make up your mind, Ms. Rubin! Why did you wait five months to contact us again - only to contact us by calling customer service? First of all, it's just amazing to see that you passed the Bar and you can't even count to 5! How do you do this, Ms. Rubin? 1, 2, 3, 5? OR 1, 3, 4, 5? Unbelievable! Second, as I stated, I was going to Alaska. I had more important things going on. Most likely, I would have never bothered to request my refund if I hadn't gotten a mailing from the Legal Club on November 14, notifying me of a new attorney being assigned to me. I picked up the phone and called the number on the letter. You are the one who insists in your profice that you be e-mailed responses along with postings. Ms. Rubin, I do what? What is "profice?" My legalese isn't good enough. Websters found nothing. Profile maybe? If yes, what profile? Ms. Rubin, have you been drinking? Noone at this company will listen any longer - including me. Please refrain from contacting us again. I try to always copy the companies I complain about. It's a courtesy thing. As per your request, I won't be sending you a copy of every one of my postings at the legal web sites or usenet. Consumers will be warned about the Legal Club of America. You are entitled to your opinion of our service but the publication of false and misleading information is libelous and creates a legal cause of action. I stand by my previous statements. I hope this means you will sue me for publishing the truth about the Legal Club. If you were MY lawyer, you'd be fired right now and I'd look into sueing you for incompetence. You are a very sad example of the legal profession, you appear to be impaired while posting at a public web board. Funny thing is, I had the same feeling about the lawyer the Legal Club referred me to. Maybe he didn't call me back because he didn't remember our meeting? I gave you my permanent address so you can sue me. However, I'm NEVER there. Snail mail can take several months to get to me. Because I REALLY want this to happen ASAP, I'd like you to post here when you're ready to mail the papers. I DO travel a lot without net access and if you just wait for me to get online again, I'll E-mail you the physical address where I actually am. And one last thing. In my previous posting I've requested your legal address so I can sue the Legal Club. Is there a reason why you didn't provide it? Christine Baker
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| | Friday, December 01, 2000 - 06:04 am Ms. Baker... You have certainly given your readers an insight into your own shortcomings....I think you have damaged yourself enough without me having to do a thing. I will not remark about your personal attacks on me - you have no idea who I am or what I represent. It is a shame that people like you foster ill will towards anyone who does not let you have your way. Your site and your postings to your readers may help them to stray away from good professionals who truly have the knowledge and expertise to help them unlike yourself. You seem to bicker and blame others for your problems and refuse to take responsibility for your own actions. In my opinion, this does not solve your readers' problems but fosters anarchy and bitterness as you have shown in your postings. I did indeed make a typographical error in my last posting...I am not perfect such as yourself...but June to November is indeed 5 months. Since you have visited our website on numerous occasions to obtain the e-mail addresses of the contacts in the company, you are fully aware of our address - it is listed many many times throughout the site. Just another example of you blaming others for your shortcomings. As for Legal Club of America, it is a solid national publicly held entity which provides a much needed service to people who wish to seek professional legal advice at affordable rates. We have over 12,000 participating attorneys across the country to service the million plus (and growing) member base. The program has a fine reputation for its services and is at the top of its industry in the marketplace. If a member has a personality conflict or does not like any particular attorney, we will find one that they will indeed be satisfied with. Each attorney has their own unique business style and personality type. Members are entitled to utilize every attorney in our database if they so desire so that they can find one that they are satisfied with. We have some of the most prominent firms in the country participating in the program. I know you will reply to this posting so you can have the last word - you must do so in order to be consistent in placing the blame elsewhere. I anticipate more personal attacks against me, our staff members and the company as well as some more lawyer bashing. That seems to be your saving grace. I am confident that your readers can see the real you behind your advice and postings and that they will be able to form their own opinions as they decipher the truth. Good luck in your travels and I hope you finally find personal satisfaction with something at some point in your lifetime. Marci A. Rubin, Esq. General Counsel Legal Club of America
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| | Monday, December 04, 2000 - 11:44 am My head is spinning. This is a public forum and Christine, as always, posted her experience. If the company was responsive, she would have posted her praise. When Christine has a good experience with a company, she lets everyone know. When she has a bad experience, she lets everyone know. This is slander because her experience was bad? Is Orchard going to sue me now for posting my bad experience with them in a public forum? This is just nuts.
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| | Tuesday, December 05, 2000 - 04:06 am Ms. Holly - Exactly..this is a public forum where Christine chose to air her dirty laundry. It is her own controlled public forum. Describing a bad experience is one thing...lying is another. Everyone is entitled to their opinion...I am a firm believer in that concept. She had a bad experience and reccommends people not use our service - fine - she is entitled to it. I have had many bad experiences with merchants before as well. That does not mean that others did or will have a bad experience too. Especially with something so subjective as legal services. When a person tries to use their own website and clout to publicly express falsehoods and place blame elsewhere for their own failure to look out for their own well being, it becomes a legal issue. Willfully trying to damage the reputation of a company goes far beyond telling people she had a bad experience. Not to mention the fact that she tried to do the same thing to my own personal reputation. I applaud you and others for voicing your opinions that are based upon true facts...that is why this country is so wonderful...we can voice our opinions. Marci A. Rubin, Esq. General Counsel Legal Club of America
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| | Tuesday, December 05, 2000 - 01:45 pm Ms. Rubin, everything I posted is true. You know it. I know it. Are you going to sue me?
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