     Christine Baker (Admin) | Friday, June 30, 2000 - 01:43 pm 
I just called CompuBank and of course they started asking me all those "security questions" which I refuse to broadcast:
name
ss#
date of birth
zip code
mother's maiden name
drivers license #
The guy told me that he has worked for CompuBank since January, and NOBODY had ever objected to all these questions.
WHY on earth are people cheerfully inviting identity fraud?
As a heavy pay and cell phone user, I have no intention of broadcasting my personal info to the people standing in line behind me or to all those people listening to cell phone conversations on scanners. No way!
Do you ever call your bank from work?
If you call CompuBank, be ready for all your co-workers close by to hear your ss#, date of birth, zip code, mother's maiden name and drivers license #.
Do you use a CORDLESS phone?
Your neighbors could be listening to your phone conversations.
Do you utilize a BABY MONITOR?
Your neighbors could be listening to ALL conversations near the monitor.
You are primed for identity theft!
Having all this info, along with your name, will enable anyone to impersonate you.
Compubank is ONLY concerned with protecting themselves.
It's highly unlikely that your CompuBank account will be compromised. Thus, CompuBank won't take the loss.
YOU will be the loser, when somebody opens credit cards in your name and your credit gets screwed up for a long time! Not to talk about the hassle you'll have to go through.
I asked WHY they don't have a big warning on their web site and he freely admitted that there are so many cordless phone users, they'd lose a lot of customers.
CompuBank should be held liable when their customers become identity fraud victims.
It's probably difficult to prove that their idiotic procedures caused the identity theft, but considering that I've told them several times now how dangerous their procedures are, I'd call it willfully subjecting their customers to possible identity fraud.
With all their customers apparently being COMPLETELY unaware of the risks, do we need ONE MORE law?
I just can't understand how supposedly bright and intelligent corporate lawyers can be so stupid and allow CompuBank to jeopardize their customers' financial life.
Can't these lawyers reason?
It doesn't matter HOW many questions you ask for verification, ANYONE listening will have ALL the answers! DUH!
The only SECURE verification is a ** PIN **
The PIN can be CHANGED as needed.
I have to say that it bothers me that anyone who knows my "static" info can wire money out of my CompuBank account. That's not right.
I'll request that they no longer discus my account or act on transfers/wires WITHOUT my PIN.
In 20+ years of banking I have NEVER had to give out so much personal info, and I sure used a lot of different banks.
Are there any other banks requiring that much personal info be broadcast over the air waves for ID?
e-mailed to CompuBank Legal Department and Management custsvc@compubank.com |
| Christine Baker (Admin) | Friday, June 30, 2000 - 01:59 pm
My bank mail to CompuBank:
Please do NOT discuss my account or act on instructions by anyone using my publicly known dob, ss#, mother's maiden name, drivers licence #, or zip code.
Not only have I broadcast this data on the air waves for many years, but it is also PUBLIC RECORD information and available to anyone who wants to know.
Please verify my personal PIN prior to discussing my account.
Thank you,
Christine Baker |
