     David Temkin (Dtemkin) | Monday, October 23, 2000 - 05:54 am 
Ok, so I thought this was going to turn out good.
FCNB transposed two digits in my account number, causing their Western Union of $200 from my bank account to fail.
Instead of offering up an apology ( I called them as soon as I noticed the error on the Western Union notification ), they let me know when I called them today that "because of this, your application has been declined".
They're giving me the choice to re-apply, but that's just plain stupid. I'm offering to send them the money. I have no desire to get ding'ed for *another* inquiry.
Ugh. |
| David Temkin (Dtemkin) | Monday, October 23, 2000 - 06:03 am
Correction.
The supervisor (the first level is outsourced), offered to re-do just the draft portion. Hopefully it will all go through without a problem.
I'll keep ya'll updated. |
| Christine Baker (Admin) | Monday, October 23, 2000 - 07:38 pm
Without going into details, I just want to say that you should ALWAYS request a supervisor at FCNB. Even they often give out incorrect info.
I don't think ANYONE there knows how payments are applied. If you could live without their account (doesn't apply to Dave yet) and you've had their card for a while, the request to close it will do wonders.
If you have a legitimate complaint, they'll issue credits, reduce interest rates, apply your deposit to your balance ... very much unlike Sears. |
