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Trans Union is Incompetent

BayHouse Credit Forum: 10/1999 to 01/2001: Credit Reporting, FICO Credit Scoring, Disputes, Collections, Charge-offs, Bankruptcy, CCCS: CATEGORY: Credit Disputes - Bankruptcy - Establish new credit: Trans Union is Incompetent
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lfj

Friday, March 03, 2000 - 08:21 am Click here to edit this post
About one month ago I requested copies of my credit report from the Big Three. My credit card was billed for each. I received two out of the three. Trans Union sent me a letter stating that they could not validate my address and I would have to send a copy of my DL or a utility bill before I could receive my report. I have lived at that address for over 3 years. Infuriated, I sent a letter stated how incompetent they were and some other nasty stuff. I demanded that either they correct my address or refund my money. I gave them 15 days before I threated to contact the attoney general and consumer affairs to report that they were charging for a product they did not deliver. Sure enough in 15 days I received a copy of my report showing my correct address.

I post this because I believe it is not MY responsbility to gather information for these idiots or to correct their errors. They are in the business to gather information and as recently reported to sell personal information about people. I'll be darned if I am going to help them. I took a stand and I believe others should follow suit. Perhaps one day some regulation of these entities will be established. For those that are wondering I have perfect credit (I did go through a seven year negative for a defaulted student loan which contributes to by bitterness). I love this sight and the variety of opions expressed here.

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Anonymous

Tuesday, March 07, 2000 - 03:32 am Click here to edit this post
I post this because I believe it is not MY responsbility to gather information for these idiots or to correct their errors. They are in the business to gather information and as recently reported to sell personal information about people. I'll be darned if I am going to help them.

How much credit have you applied for/used within the past 3 years living at your new address? This plays a role. For example, if you've only applied for one or two credit cards or maybe a loan, and you don't have any current creditors reporting to TU, then your new address might not have been reported to TU. There is no guarantee that the companies that you applied to actually used Trans Union. If they only requested inquiries from Equifax and/or Experian, then TU has no way to know your address. Your address on file with them is obtained via any creditor pulling your report (i.e., inquiry for credit purposes) or any creditor supplying (current) account activity with an address change initiated by you.

If you move today, never apply for credit with your new address and do not have any current activity with a creditor that reports to TU, then TU is not going to know what your new address is.

CRA policy is to verify your address before sending out your report to you. If they just send it out to any address, then someone else could be ordering your credit report. It's weak protection, but it's better than NOT requiring proof of your residency in the event that a request for YOUR profile is made and intended to be delivered to an address that's not on your file.

Simply living at an address or changing your address on your driver's license is no guarantee that your address change will be on file at any of the credit reporting agencies.

No, it's not your responsiblity to gather information for the CRA's, but it is their responsiblity to somehow attempt to protect your information. Incompetent? Maybe. Probably. But not in this matter.

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Sean (Sean)

Tuesday, March 07, 2000 - 03:53 am Click here to edit this post
I have often thought that Trans Union was incompetent. On the other hand, I wouldn't balk at sending them a copy of my utility bill.


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